FREQUENTLY ASKED QUESTIONS

  • We’re based in Diamond Creek, in the shire of Nillumbik, and proudly service all areas across Melbourne’s northeast—including Nillumbik, Banyule, Darebin, and Whittlesea. These regions are also known as the Diamond Valley and Plenty Valley.

    While our roots are in the northeast, we provide garage door services across metropolitan Melbourne.

    Outside Melbourne? Give Rhys a call—we’re happy to refer you to a trusted local garage door specialist.

  • No, never. We pride ourselves on offering personalised, transparent service to our local community.

    There are no hidden call-out fees - just honest advice and expert garage door support from a team you can trust.

  • Yes - we provide free, no obligations measure and quotes across Melbourne’s northeast and surrounding areas.

    Whether you’re considering a new garage door installation, a carport conversion, or a repair, our team will visit your property, assess your setup, and offer expert advice tailored to your needs - all at no cost. It’s part of our commitment to honest service and local reliability.

  • Yes - we specialise in garage door servicing and repairs across Melbourne’s northeast. Whether your door is noisy, stuck, off-track, or not responding, we’ll diagnose the issue and recommend a safe, cost-effective fix.

  • We work with trusted Australian brands including:

    • Taurean – known for durability and Australian-made quality

    • Centurion – offering sleek profiles and reliable performance

    • Merlin – leading in motor technology and safety features

  • We repair all styles of garage doors, including tilt, counterweight, roller, and sectional doors.

    We understand that a new door might not suit every budget, so we’re committed to making your existing door safe, functional, and reliable.

    Our repair-first approach ensures you get the most value from your current setup.

  • Yes, we can motorise your manual garage door for smooth, automatic opening.

    We use trusted brands like Merlin, known for their quiet operation, reliability, and advanced safety features.

    Additional accessories - including WiFi connectivity - allow you to control your door from your smartphone, wherever you are.

    Speak to Rhys to explore the best motor and accessory options for your setup.

  • Yes - if your current door is in good condition, we can upgrade the motor to a newer model like Merlin for improved performance, safety, and smart features.

    We’ll assess compatibility during your quote and recommend the best option.

  • A standard garage door motor opens and closes your door using a remote or wall button. It’s reliable and simple—but it doesn’t offer remote access or smart features.

    A smart garage door motor, like Merlin’s myQ®-enabled models, connects to your home Wi-Fi and gives you full control via the myQ® app. With a smart motor, you can:

    📱 Open and close your garage door remotely from your smartphone

    🔔 Receive instant alerts when your door opens, closes, or is left open

    📅 Schedule open/close times to suit your daily routine

    🏠 Integrate with smart home systems like Google Assistant and Amazon Alexa

    🔒 Enjoy secure, encrypted access and detailed activity tracking

  • We install sectional and roller garage doors, tailored to suit your home and budget. During your free on-site measurement and quote, Rhys will guide you through door type, profile, colour, size, and optional extras - ensuring you get the right fit with no surprises.

  • Every installation includes:

    • Free on-site measurement and quote

    • Removal and disposal of your old door

    • Installation of your new sectional or roller door

    • Motor setup and safety testing

    • Guidance on door operation and maintenance

    • 3 year warrantee on works

  • Yes! We offer a 3-year warranty on all new installations—covering both sectional and roller garage doors.

    To keep your warranty valid, your door must be serviced annually by North East Garage Doors. Regular servicing helps ensure safety, performance, and long-term reliability.

  • To keep your 3-year warranty valid, your garage door must be serviced annually by North East Garage Doors. This isn’t just a formality - it’s about keeping your door safe, reliable, and performing at its best.

    Here’s why it matters:

    ✅ Warranty protection: Annual servicing is a condition of your warranty. Skipping it may void your coverage.

    🔧 Safety first: We check springs, sensors, and safety features to prevent accidents and ensure smooth operation.

    🧼 Preventative care: Lubrication, tension adjustments, and early fault detection help avoid costly repairs down the track.

    ⏳ Longer lifespan: Like servicing a car, regular maintenance keeps your door working better for longer.

    We’ll send you a friendly reminder when your service is due - just another way we look after our customers.

  • Installation is typically completed within 4–6 weeks from quote acceptance and 50% deposit. In some cases, doors may be installed sooner, depending on the garage door manufacturer’s availability. We aim to keep you updated every step of the way.

    We work closely with trusted brands like Taurean, Centurion, and Merlin to ensure timely delivery and reliable quality.

  • We offer two premium ranges:

    • 🎨 COLORBOND® – 28 trusted colours made for Aussie homes

    • 🌿 Unitcote Lux TimberLook – 8 timber-look finishes with natural warmth, minus the upkeep

    Not sure what suits your home?

    Try this:

    👉 Visit your local paint store

    👉 Grab a Colorbond® swatch or sample tin

    👉 Apply a small patch to your garage door or nearby surface

    👉 See how it looks in natural light

    Still unsure?

    We’re happy to help you find a colour that fits your home, style, and lifestyle.

  • No - removal and disposal of your existing garage door or motor is included at no extra cost. We’ll take care of everything, so you don’t have to worry about cleanup or hidden fees.

  • We remove and recycle your old garage door. Rhys ensures it's taken to a recycling centre that reuses the materials.

  • Annually.

    Annual servicing helps ensure your garage door’s longevity, safety, and optimal functionality - especially with daily use.

    It’s also required to maintain your 3-year installation warranty with North East Garage Doors. We’ll check all moving parts, safety features, and motor performance to keep your door running smoothly year-round.

  • Brush Seals help seal gaps around your garage door - preventing dust, leaves, pests, and drafts from entering your garage. They’re a simple, effective way to improve cleanliness and insulation.

    Ember Seals offer the same protection as Brush Seals, but are specifically designed to guard against bushfire ember attacks. They meet Australian Standards for bushfire protection, making them ideal for homes in bushfire-prone areas.

    At North East Garage Doors, we proudly install Cleverseal products - trusted for their durability, performance, and Australian made quality. Whether you're looking to improve insulation or enhance bushfire protection, Cleverseal seals are a smart, reliable choice.

  • Of course - just give us a call or email with as much notice as possible. We do our best to accommodate your preferred time and keep things flexible.